Support – Onsite and Remote Troubleshooting

Looking for edi supportEDI support on a specific issue with your translator? Help is but a phone call away. Global eCommerce Technologies provides fast, comprehensive support through our staff of friendly technicians.

We take great pride in highly personalized customer support. You will talk with a group of EDI experts who are not only knowledgeable about EDI but are also highly skilled in related and important areas of the supply chain, providing sound advice and assistance to its customers.

Our EDI Support engineers are assigned to a project in accordance with their specific expertise, so that each customer can benefit from the specialized knowledge of our support staff.

If you’re having trouble with your software, give us a call at 786-571-6763 or contact us via our web form.

Below is a sampling of the major softwares we support and have many valuable years of experience with:

  • IBM Sterling Commerce Gentran Server for Windows
  • Sterling Commerce Gentran Director for Windows
  • Sterling B2B Integrator
  • GXS Inovis TrustedLink Enterprise
  • Inovis TrustedLink Windows
  • GXS Inovis Catalyst Mapper

Even before you become a customer, Global EDI Services treats you like one. Our entire staff is dedicated to understanding and meeting your needs. Through our specialized approach, we work with you to help you find the EDI solution that is exactly right for your organization.

Our EDI experts are technicians, programmers, consultants and other EDI professionals, with years of experience implementing and managing EDI programs for companies of all shapes and sizes. We are also at your service, driven to help you meet your EDI challenges.

From day one, and every day thereafter, we are at your side. We work with you to ensure your EDI solution works for you, just the way you need it. Over time, as your business grows, your EDI needs may evolve – new trading partners, new opportunities, new obstacles. We will be there every step of the way, to make sure your EDI operation stays on course.

EDI Support Contact

Having trouble with your software? Contact us via our web form or by calling 786-571-6763 today.


About Us

Global eCommerce Technologies provides complete EDI implementation and support services that ensure customer satisfaction in the implementation or migration to a new system.


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